Unfortunately Durham County Council’s Registered Trader Scheme for County Durham businesses and residents has come to an end.
The RTS was launched in 2005 to combat doorstep crime by providing consumers with a list of traders that have been subject to a vetting process and have signed up to a commitment to trade fairly.
Since the launch, the Fair Trading Team has managed disputes between the trader and consumer, including providing advice to both parties on their civil law rights and obligations in the event that legal proceedings are initiated by either party. As from 31 May the council no longer provides this service.
However the Council is continuing to investigate criminal allegations where it is suspected the trader has broken the law.
Businesses and consumers can join alternative schemes such as TrustMark (A Government backed umbrella scheme with 30 approved operator schemes). Further information can be found on the TrustMark website.
Any queries on these changes should be directed to the Fair Trading Team by emailing tradingstandards@durham.gov.uk.
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